Our policies, in plain language.
Short summaries of how we handle shipping, returns, your data, and the terms of using Jamonflix. The binding details for any order are shown at checkout before you pay. If anything here is unclear, email [contact email — to be added] and a person will get back to you.
Getting your order to you.
We ship within the United States. The available options, the cost, and the delivery estimate for your order are all shown at checkout before you confirm. If we can't ship to your address, checkout tells you there, not after you've paid.
It depends on the order and where it is going. The exact amount is shown at checkout before you pay, with nothing added afterward.
Within the United States. If a particular address is out of range, checkout flags it before you place the order.
Your delivery estimate is shown at checkout and again in your order confirmation.
If something's wrong, tell us.
We sell food, so we handle problems directly rather than with a generic returns label. If your order turns up damaged, or it isn't what you ordered, get in touch and we'll sort out a replacement or a refund.
Email us a photo and your order number. The sooner you tell us, the easier it is to make right. We'll arrange a replacement or a refund.
Yes, from your account. You can pause, skip, or cancel. Changes to an upcoming box lock a few days before it ships, so make any edits before then.
Food is perishable, so once an order has been delivered we usually can't take it back. If there's a problem with the order itself, that's different. Contact us.
What we collect, and what we do with it.
We collect only what we need to take your order, deliver it, and run your account. Payment is handled by Stripe; we never see or store your full card number.
Your name, contact details, delivery address, and order history. Enough to take payment, ship your order, and help if something goes wrong.
We don't sell or rent your personal information to anyone. Full stop.
Only the providers we need to run the service, like our payment processor (Stripe) and our delivery and email partners. They get what they need to do their job, nothing more.
Ask us for a copy of your data, correct it, or have your account deleted. Just email us.
Using Jamonflix.
Jamonflix is the online store operated by Iberico Ambassador SL. By using the site and placing an order, you agree to these terms.
Governing law and jurisdiction: [pending legal review].
We sell to individuals for personal use. If you'd like to order for a restaurant or a shop, email us first and we'll talk.
A subscription keeps shipping and billing on its cycle until you cancel. You can pause, skip, or cancel any time from your account, up to the cut-off a few days before each box ships.
They can. If a change affects an active subscription, we'll let you know in advance so you can decide what to do.
Where it comes from.
Jamonflix sells Spanish Iberian ham and related products from Spanish producers. The producer and the specifics of each product, like the cut and the curing, are listed on its product page.
Need sourcing or food-safety documentation for a specific order? Email us and we will help.